Introduce your business and what you do there.
I’m the senior product marketing manager for a software and cloud services provider.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with ThirdEye Data?
We needed a larger development team to improve our software prototyping efforts.
What was the scope of their involvement?
ThirdEye Data creates field assets for our technical sales staff to ramp up on the latest services and technology, use those resources to build appealing products, and confidently pitch the product’s capabilities in addition to the broader ecosystem integration. They develop prototypes for our entire business intelligence portfolio, including cloud data integration software, modern data warehousing, and intelligent analytics and data preparation platforms. Features include advanced visualizations and data surfacing. The field assets are used for technical demonstrations, presentations, and solution accelerators.
What is the team composition?
Although we have an assigned project manager, their CEO occasionally steps in to facilitate those duties. We also have direct contact with their development lead.
How did you come to work with ThirdEye Data?
We discovered them through an internal reference.
How much have you invested with them?
We’ve spent between $350,000–$400,000 over the last three years.
What is the status of this engagement?
They worked on this project from April 2017—September 2017, but they’ve been our preferred vendor for three years.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their work impacts 20% of our field personnel, which in turn enables our entire company with worldwide readiness.
How did ThirdEye Data perform from a project management standpoint?
Their level of availability and responsiveness is excellent. Having access to the lead developer minimizes miscommunication and ensures that they’re meeting delivery deadlines.
What did you find most impressive about them?
Their ability to operate end-to-end across our entire stack is impressive. They understand our business goals and move quickly to deliver practical solutions.
Are there any areas they could improve?
Although ThirdEye Data is well known within our industry, they aren’t as visible in our broader commerce space. They should take advantage of our partner programs to expand their business.