Introduce your business and what you do there.
I’m the IT portfolio manager for a privately-held supply company. We distribute and process tubular goods for the oil and gas industries.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with ThirdEye Data?
We needed help with data development and management for our company.
What was the scope of their involvement?
ThirdEye Data set up an analytics platform to create a digital replica of our organization which includes IT. This was in order to bring visibility to our current performance levels for all functions. They helped us set up the data and pipelines. In addition to that, they created at least one or two end-to-end use cases. This is so people can see the value and get excited about what’s possible on this new platform.
We’re keeping ourselves primarily limited to Microsoft Azure. Our teams worked together to complete this project. The backend pipeline set was completely theirs, but for areas where they needed business input, we worked together.
What is the team composition?
I worked directly with 7–8 people.
How did you come to work with ThirdEye Data?
We discovered them through word of mouth. My friend knew of ThirdEye Data, and I did some exploring. I spoke to the owner, and we brought them to our office in the evaluation phase. They were aligned with the objectives of our company. It looked to me that they understood business outcomes are important for the success of the project. What’s more, they had more commitment to it than others.
We still have to be outcome-oriented, and that was one of the major differences — that they were committed to the business outcomes. ThirdEye Data is not a very large company, which was important for us. They’re based in Silicon Valley and possess more entrepreneur flavor in their operations. Those were some important factors in choosing them.
How much have you invested with them?
We’ve spent between $200,000–$1,000,000.
What is the status of this engagement?
We began working with them in September 2019, and the work is still ongoing. We’re now stabilizing and expanding the platform.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
My company has been able to avoid some costs by creating this solution. We gauge the success of the project by understanding the business outcomes which we’ve received. So far, those have been positive overall.
How did ThirdEye Data perform from a project management standpoint?
They’ve been good at scheduling and meeting deadlines.
What did you find most impressive about them?
ThirdEye Data has been able to understand that this is a great platform to build on. Business leaders have also understood the value, and are the ones we need to drive forward.
Are there any areas they could improve?
There could’ve been an improvement in the consistency of the work process to better align with the objectives; Especially with what we did in those initial few months. Partners in organizations put in different resources and come out with different skillsets. It’d be helpful if ThirdEye Data understood our business better. It’s a big challenge though. If the people who are doing the execution understand the business better, we could minimize communication problems.